Support

One person reads this inbox. Write plainly and you will get a plain answer.

support@debeers-labs.xyz

Reporting someone or something

Every post, comment, message, person and loop can be reported from inside the app — there is a report control wherever the thing appears. You can also block anyone, and blocked people are listed in Settings so you can undo it.

Reports are reviewed and acted on within 24 hours. If something is urgent and you cannot reach it in the app, email the address above with “Report” in the subject.

Your data

• Delete your account — from Settings → Account → Delete account, or by email.
• Get a copy of your data — email us and we will send you what we hold.
• What we collect and why.

Lost messages after changing phones

TrailGuard's messages are end-to-end encrypted, and the key lives on your phone. If you move to a new device without carrying the key across, the old messages cannot be recovered by anyone, including us. The app will notice and offer to start fresh. This is a property of the encryption, not a fault.

You are testing a beta

TrailGuard is in testing. It will have bugs, features will change, and data may be lost. The most useful thing you can send us is what you expected to happen next to what actually happened — a screenshot beats a description.